CANCELLATION & LATE PICK UP
POLICY
CANCELLATIONS

We require twenty four (24) hours cancellation notice for DAYCARE, DOG WALKS,
& PRIVATE TRAINING reservations otherwise you may be charged for the reserved
service (For daycare, by 9:30 AM the day before).

We require forty eight (48) hour cancellation notice for BOARDING & PET SIT
reservations otherwise you may be charged for a full night of boarding or cost of visit.

We require seventy two (72) hours cancellation notice for BOARDING & PET SIT
reservations that are within three days of a holiday and/or special event, otherwise you
may be charged a no-show fee equal to two (2) nights of boarding or (2) vists.

We require seventy two (72) hours cancellation notice for GROUP TRAINING
CLASSES. Please provide notification (72) hours before your first schedule class in
order to receive a partial refund.


LATE PICK UP

Monday-Friday: We require all daycare dogs to be picked up BEFORE 6:00 PM
Saturday -Sunday: Boarding dogs must be checked-in or checked-out between 8:00
AM- 9:00 AM and 5:00 PM - 6:00 PM.

We charge $1.00 per min after 6:00 PM or after your scheduled time. This is NOT an
add-on service. If you don't arrive before our staff has completed it's duties you are
responsible for your late fee, food & additional boarding fees.