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CANCELLATION & LATE PICK-UP

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Daycare

  • We require twenty four (24) hours cancellation notice for DAYCARE reservations otherwise you may be charged for the reserved service (By 9:30 AM the day before).
  • Monday-Friday: We require all daycare dogs to be picked up BEFORE 6:00 PM. We charge $1.00 per min after 6:00 PM or after your scheduled time. This is NOT an add-on service. If you don't arrive before our staff has completed it's duties you are responsible for your late fee, food & additional boarding fees.
  • Monday-Friday: We require all daycare dogs to be picked up BEFORE 6:00 PM 
  • We charge $1.00 per min after 6:00 PM. This is NOT an add-on service. If you don't arrive before our staff has completed it's duties you are responsible for your late fee, food & additional boarding fees.

Boarding

  • We require forty eight (48) hour cancellation notice for BOARDING  reservations otherwise you may be charged for a full night of boarding or cost of visit.
  • We require seventy two (72) hours cancellation notice for BOARDING  reservations that are within three days of a holiday and/or special event, otherwise you may be charged a no-show fee equal to two (2) nights of boarding. 
  • Monday-Friday: We require all dogs to be picked up BEFORE 6:00 PM 
  • Saturday -Sunday: Boarding dogs must be checked-in or checked-out between 8:00 AM- 9:00 AM or 5:00 PM - 6:00 PM.
  • We charge $1.00 per min after 6:00 PM or after your scheduled weekend time. This is NOT an add-on service. If you don't arrive before our staff has completed it's duties you are responsible for your late fee, food & additional boarding fees.

Pet Sitting / Dog Walking

  • We require twenty four (24) hours cancellation notice for DOG WALKING reservations otherwise you may be charged for the reserved service.
  • We require forty eight (48) hour cancellation notice for PET SITTING reservations otherwise you may be charged for cost of visit.
  • We require seventy two (72) hours cancellation notice for PET SITTING reservations that are within three days of a holiday and/or special event, otherwise you may be charged a no-show fee equal to two (2) visits. 


Training

  • We require twenty four (24) hours cancellation notice for PRIVATE TRAINING reservations otherwise you may be charged for the reserved service.
  • We require seventy two (72) hours cancellation notice for GROUP TRAINING CLASSES. Please provide notification (72) hours before your first schedule class in order to receive a partial refund.